Service Level Agreement

Enhance your Equipment with Cerulean Service Agreements

Collaboration where it matters 

Your service agreement is not just a plan for maintenance; it's your assurance of peak performance for your Cerulean equipment. It serves as a cornerstone of confidence, ensuring that every aspect of your machinery is meticulously optimised to deliver the highest standards of operation. With this agreement in place, you can rest assured that your equipment is monitored to allow the latest software advancements are available and is continuously fine-tuned to meet evolving industry demands and technological innovations. 

you can rest assured that your equipment is always equipped with the latest software advancements, continuously fine-tuned to meet evolving industry demands and technological innovations.

Under your service agreement, you gain access to priority support for technical assistance and base repair services. This ensures that any issues or concerns with your equipment are promptly addressed, minimising downtime and maximising operational efficiency. Our dedicated team is committed to providing swift and reliable assistance, ensuring that your operations remain smooth and uninterrupted.

Access All Your Machine Information Anytime, Anywhere with MiCerulean 🌍 

MiCerulean on different devices

Gain access to MiCerulean through our Service Agreements, empowering you with advanced tools and resources to optimize your Cerulean equipment.  

MiCerulean is the latest innovation from Cerulean, a cloud-based gateway to information about your machines. The secure gateway allows you to view information about your machines, whether they are in your office, factory, or located in another site halfway across the world. The equipment, or assets, can be viewed in an easy-to-read list, but you can also go into each item and see details about the unit, including software and firmware details.

Through the service history tab, you can easily find the maintenance records and view any reports associated with the visit by clicking on the document. Each asset has allocated documents, including user manuals, technical datasheets, and any Cerulean learning literature, including how-to videos, guides, or presentations.

Cerulean learning is an area that allows access to all the Cerulean learning literature. Find videos showing you how to use your equipment, some tips, and tricks for consumable part changes, for example, how to change a sleeve on a pressure drop and ventilation shelf. 

As a valued customer of Cerulean, an administrator will be created to represent your business or site location. The administrator can then create user accounts for team members within your business. Users can be assigned sites, allowing them to access information about your machines. The data you will see will be for your business only; security access ensures confidentiality.

With every visit from our service engineers, we aim to enhance the performance and reliability of MiCerulean, providing you with a data management solution that grows and adapts alongside your business.

Don't miss out on this exclusive opportunity. Sign up for our service agreement now and reap the rewards of efficiency, reliability, and affordability, all in one package. 

MiCerulean Banner 'Maximise your equipment's functionality, features and support from Cerulean'
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