Services

Cerulean: standing by our customers to build the future together

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PARTS AND MATERIALS
MAINTENANCE SERVICES
EQUIPMENT MODERNIZATION
TRAINING AND DOCUMENTATION
CONSULTANCY SERVICES
PRODUCTION SUPPORT SERVICES

Maintenance Services

Maximize your equipment's efficiency by utilizing Cerulean's maintenance portfolio.                                                                                                                                            
We offer a range of services from maintenance contracts through to virtual reality remote assistance. 

Cerulean continues to support your needs throughout the life of your equipment, with the right skills and technical knowledge to ensure your equipment is running to the best of its capability.

Remote Assistance - Right There, Right Away!

Thanks to high-quality audio, video and augmented reality we can now provide real time diagnosis and troubleshooting, exactly as if we were right beside you – without the need of a physical presence. For more information on how to get advanced support, contact your customer service specialist.

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XpertWorldAssist

Cerulean XpertWorldAssist is a new service specifically designed to mitigate unplanned downtime affecting your equipment. This service enables our technical support staff to connect directly with technicians at your site to provide expert assistance using advanced augmented reality.

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Incident Management and Troubleshooting

Incident Management and Troubleshooting

Our service team offers you the right advice, provides on-site service for preventive maintenance or carries out emergency repairs.

We can provide a quick response to your questions and/or problems. Waiting until a piece of equipment breaks down simply isn't cost effective.

Our maintenance service team will keep your equipment working efficiently and accurately so that you can stay focused on the quality of your operation. We can tailor a service agreement to fit your specific needs and can even place a qualified technician at your site as a full time or part time resource.

Equipment relocation & decommissioning

Equipment relocation & decommissioning

Cerulean can help you relocate equipment to new locations within your facility or new locations globally when the need arises. Our engineers will carry out a full test of the equipment, then prepare the unit ready for shipping, including packing and boxing, ensuring the safest way to ship Cerulean equipment.

Our trained engineers can then install and commission the equipment, ready for efficient operation at the new location.

Service Level Agreement

Service Level Agreements

Your Service Agreement is not just an agreement; it's your assurance of peak performance for your Cerulean equipment. It serves as a cornerstone of confidence, ensuring that every aspect of your machinery is meticulously optimized to deliver the highest standards of operation. With this agreement in place, you can rest assured that your equipment is always equipped with the latest software advancements, continuously fine-tuned to meet evolving industry demands and technological innovations.

Under your service agreement, you gain access to priority support for technical assistance and base repair services. This ensures that any issues or concerns with your equipment are promptly addressed, minimizing downtime and maximizing operational efficiency. Our dedicated team is committed to providing swift and reliable assistance, ensuring that your operations remain smooth and uninterrupted.